LEGAL
Privacy Policy
This Privacy Policy explains how XGS Hosting collects, uses, stores, shares, and protects personal information when you use our website, billing portal, support channels, and hosting services.
Last updated: July 9, 2026
1. Information we collect
We may collect information you provide directly, including name, username, business and billing details, email address, phone number, payment-related details, support requests, account content, and other information you submit.
We may also collect IP addresses, device and browser data, authentication logs, panel activity, resource usage, service metadata, ticket history, fraud-prevention signals, and communications.
2. How we use information
- To provide, secure, bill, and support services.
- To prevent fraud, abuse, spam, and unauthorized access.
- To communicate about invoices, incidents, support, and service changes.
- To comply with legal obligations and maintain records.
3. Cookies and payments
We may use cookies, session tokens, analytics tools, and similar technology for security, preferences, and traffic analysis. Payments may be processed by third parties; we may retain billing contacts, invoices, transaction identifiers, payment status, and fraud-prevention records.
4. Sharing and retention
We may share information with infrastructure providers, payment processors, fraud-prevention vendors, contractors, advisors, and providers needed to operate the business, or when legally required. We retain information as reasonably necessary to provide services, preserve security logs, resolve disputes, and meet legal obligations.
5. Your rights and security
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. We use reasonable safeguards, but no transmission or storage method is completely secure.
Contact
Questions or requests can be sent to [email protected].